If you can't reconnect and speak to the proctor via the chat function, call 1-85 for assistance. If your exam can be reopened, your proctor will do so for you. If you lose your internet connection momentarily, you'll automatically be reconnected to the proctor when your connection is restored. You’ll see the chat icon on the lower right of your Guardian Browser screen. If you still have internet access but have been disconnected from the test, notify the proctor via the chat function. If you accidentally exit the remote session, double-click the TeamViewerQS-idos file saved to your Downloads folder to bring it back. If you have a technical issue during your test, speak and wave to get the proctor's attention. And the only way to get it back, is if there is someone physically on the other end to log back into the. We connect to the Standard account and try to switch to one of the administrator accounts, but when we do so, we lose connection to Teamviewer. What if I have a technical issue during my test? One of the users is a standard Windows account and the other 2 are Administrator accounts. The timer for your test will not start until after your equipment is checked and you begin the test. Your equipment will be checked by the proctor before you begin the test. If I have a technical issue, will my start time be extended? The test proctor will tell you if there are any issues and you’ll have an opportunity to resolve those issues before the test begins. Your equipment will be checked again right before you test. What if I have an issue right before my test starts? You’ll need to keep it disabled throughout the test and set it so the software won’t open automatically during the test.įor additional information and troubleshooting help, visit the Equipment and Environment Requirements page. You click on your contacts and it wants you to sign on.
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